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WestJet Christmas Miracle

I am enjoying some time off this week, and I hope you are able to celebrate with friends and family as 2023 comes to an end. Instead of a traditional MIBE Message, I want to share a video with you that I first saw a few years ago and it popped up again this holiday season during a presentation I attended.

Ten years ago, WestJet Airlines in Canada pulled off a “Christmas Miracle” for their passengers on two cross-country flights. It is an impressive and inspiring watch that left me thinking about what is possible when a team is committed, engaged, and willing to think big. This takes creating a memorable experience to a new level and hopefully, it will inspire you to create a wow moment for your customers, your team, or even your family!

Please enjoy and Happy New Year!